Terms & Conditions

Legal Notices

We, the Operators (“Operators”) of 2GO (“www.2GO.com.bd,” “The Website,” “The Platform” “2GO,” “we,” “our,” and/or “us”), provide it as a public service to our users.

Please carefully review the following basic rules that govern your use of 2GO. Please note that your use of the 2GO platform constitutes your unconditional agreement to follow and be bound by these Terms and Conditions of Use. If you (the “User”) do not agree with them, do not use the Website, provide any materials to the Website or download any materials from them.

2GO reserves the right to update or modify these Terms and Conditions at any time without prior notice to User. Your use of the Website following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions of Use whenever you use the Website.

These Terms and Conditions of Use apply to the use of the Website and do not extend to any linked third party sites. These Terms and Conditions and our Privacy Policy (www.2GO.com.bd/privacy), which are hereby incorporated by reference, contain the entire agreement (the “Agreement”) between you and the Operators with respect to the Website. Any rights not expressly granted herein are reserved.

  1. Permitted and Prohibited Uses

You may use the Website for the sole purpose of exploring and purchasing event tickets, registration, offers and products as well as sharing and exchanging ideas with other Users. You may not use the Website to violate any applicable local, state, national, or international law, including without limitation any applicable laws relating to antitrust or other illegal trade or business practices, national securities laws, regulations promulgated by the Government of People’s Republic of Bangladesh and Exchange Commission, any rules of any national or other securities exchange, and any national laws, rules, and regulations governing the export and re-export of commodities or technical data.

You may not upload or transmit any material that infringes or misappropriates any person’s copyright, patent, trademark, or trade secret or disclose via the Website any information the disclosure of which would constitute a violation of any confidentiality obligations you may have.

You may not upload any viruses, worms, Trojan horses, or other forms of harmful computer code, nor subject the 2GO’s network or servers to unreasonable traffic loads, or otherwise engage in conduct deemed disruptive to the ordinary operation of the Website.

You are strictly prohibited from communicating on or through the Website any unlawful, harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, racially, ethnically, or otherwise objectionable material of any sort, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, national, or international law.

You are expressly prohibited from compiling and using other Users’ personal information, including addresses, telephone numbers, fax numbers, email addresses or other contact information that may appear on the 2GO, for the purpose of creating or compiling marketing and/or mailing lists and from sending other Users unsolicited marketing materials, whether by facsimile, email, or other technological means.

You also are expressly prohibited from distributing Users’ personal information to third-party parties for marketing purposes. The Operators shall deem the compiling of marketing and mailing lists using Users’ personal information, the sending of unsolicited marketing materials to Users, or the distribution of Users’ personal information to third parties for marketing purposes as a material breach of these Terms and Conditions of Use, and the Operators reserve the right to terminate or suspend your access to and use of the Website and to suspend or revoke your membership in the consortium without refund of any membership dues paid.

2GO notes that unauthorized use of User’s’ personal information in connection with unsolicited marketing correspondence also may constitute violations of various national and international anti-spam statutes. The Operators reserve the right to report the abuse of Users’ personal information to the appropriate law enforcement and government authorities, and the Operators will fully cooperate with any authorities investigating violations of these laws.

  1. User Submissions

2GO does not want to receive confidential or proprietary information from you through the Website. Any material, information, or other communication you transmit or post (“Contributions”) to the Website will be considered non-confidential.

All contributions to this site are licensed by you under the MIT License to anyone who wishes to use them, including the Operators.

If you work for a company or at a University, it’s likely that you’re not the copyright holder of anything you make, even in your free time. Before making contributions to this site, get written permission from your employer.

  1. Terms of Sale

By purchasing any Merchant Offering, Product or participating in other available programs via the Site, you agree to the Terms of Use, including, without limitation, the Terms of Sale specified below. These Terms of Sale form part of the overall Terms of Use of the Site and are to be read in consonance with them.

These rules apply unless otherwise stated in the fine print pertaining to the item/product/offer:

Voucher will expire on the date specified on the voucher.

Cannot be combined with other offers.

Must have to provide voucher code in order to avail the offer/service.

Booking, reservations, and amendments are subject to availability.

Must be redeemed in a single visit (unless specified otherwise).

Due verification of the customer is required to redeem vouchers/tickets (including photo ID proof, when necessary).

All local/national laws and rules – that apply to regular customers, apply to 2GO voucher holders too.

The merchant is solely responsible for the taxes levied/to be levied on the services/products for providing the Sales Invoice to the Customer against the services rendered or product sold.

In a case of cancellation or transaction failure, Promo Codes shall not be valid for cash back.

Purchase and Redemption of 2GO Vouchers / Tickets

Descriptions of the Merchant Offerings and Products advertised on the Site are provided by the Merchant or other referenced third parties. 2GO is not responsible for any claims associated with the description of the Merchant Offerings or Products. Pricing relating to certain Merchant Offerings, Products, and other available programs on the Site may change at any time in 2GO’s sole discretion without notice. So, it is advisable to go through the policies before making any purchase on our Site.

A Merchant may advertise goods, services or experiences on the Site, or with respect to Products, supply products to 2GO, that require Merchant to have an up-to-date regulatory authorization, license, or certification. 2GO does not verify, validate, or collect evidence of any regulatory authorization, license or certification from any Merchant (including, without limitation, but not limited to, Health & Fitness and Beauty & Spa Merchants).

2GO is not a health or wellness provider and does not, will not and cannot refer, recommend or endorse any specific professional, services, products or procedures that are advertised on the Site. The Site is not a substitute for professional advice, including, without limitation, medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a health condition.

2GO may, in its sole discretion, verify a user’s identity prior to processing a purchase. 2GO may also refuse to process a purchase, may cancel a purchase, or may limit quantities, as reasonably deemed necessary, to comply with applicable law or to respond to a case of misrepresentation, fraud or known or potential violations of the law or these Terms of Sale. Refunds for canceled orders may be issued where appropriate.

If an offer/product becomes unavailable between ordering and processing, 2GO will either cancel or not process the order and will notify you by email. Refund will be processed by the same mode of payment as was used while ordering by the Customer.

2GO does not guarantee that it offers best available rates or prices and does not guarantee against pricing errors. 2GO reserves the right, in its sole discretion, to not process or to cancel any orders placed, including, without limitation, if the price was incorrectly posted on the Site. If this occurs, 2GO will attempt to notify you by email. In addition, 2GO reserves the right, in its sole discretion, to correct any error in the stated retail price of the Merchant Offering or Product.

Some services for which 2GO Voucher(s) can be redeemed are activities that involve potential bodily harm (such as different forms of adventure sports and activities.), and for those activities 2GO takes no responsibility for the service or activity being offered, and the User takes responsibility for his or her own actions in utilizing the services for which the 2GO Voucher can be redeemed.

The 2GO website is a platform which facilitates promotion of various Offers offered by merchants, on their respective services and products by way of offering vouchers.

Vouchers

Voucher means an instrument, in either physical or electronic form, which entitles the holder of such Voucher (the “Voucher Holder”) to receive the Merchant Offering from the Merchants of 2GO, to be used on or before the use by the date stated on the Voucher (the “Voucher Expiry Date”).

The Merchant Offering shall mean the goods and/or services to be provided by the Merchant to the Voucher Holder, as specified on 2GO’s website and the Voucher.

The Merchant is a third party unrelated to 2GO that sells, supplies and/or provides the Merchant Offering on the 2GO website or mobile application. 2GO itself does not indulge in any selling activity of Merchant Offerings. 2GO displays the Merchant Offering on the 2GO website or mobile application and acts as a collection agent for the merchant for Merchant Offerings on the 2GO website or mobile application. Once a user makes a purchase of the Merchant Offering on the 2GO website or mobile application, 2GO provides you with a Voucher which will enable you to avail the Merchant Offering.

In order to purchase 2GO Vouchers, the User would be required to create an account on the 2GO website or mobile application. This is required so that we can provide you with easy access to print or save your orders or view your past purchases.

By making a purchase of Merchant Offering on the website, you get a 2GO Voucher which enables you to avail the Merchant Offering which you have selected based on 2GO’s standard Terms of Use and conditions, institution-specific restrictions and on these Terms of Sale.

When you go through the procedure for purchasing a Voucher, you are required to accept these Terms of Sale before making payment. Once 2GO has received the amount due from the customer for Merchant offering (by debit card or credit card or Net Banking or mobile banking or other acceptable modes of payment) the transaction is considered complete, and a contract for purchase is made, at this stage, 2GO will send an email to you confirming the transaction (which is our acceptance of the transaction). We keep a copy of the contract with us. You are welcome to save or print out these Terms of Use and Terms of Sale from our Website as a record.

In case of a voucher for Services, once we issue you the Voucher, you may request a cancellation of the voucher at any time within 7 working days from the day after the day you received the Voucher (a working day is any day that is not a Friday, Saturday or a Bank Holiday in the People’s Republic of Bangladesh).

If you want to cancel your voucher, you must do so by sending an email at support@2GO.com.bd to inform 2GO of your intention to cancel the Voucher. Alternatively, you can also write to us at Help Center regarding the cancellation. However, the cancellation request will be denied if the voucher has already been redeemed.

All 2GO Vouchers shall be subject to the standard terms and conditions and specific terms and conditions (as mentioned in the Offer). 2GO Vouchers are issued on behalf of the Merchants and only such Merchants, to the exclusion of 2GO, shall be responsible for any and all injuries, illnesses, damages, charges, expenses, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Merchants or which arises out of the goods and/or services provided by the Merchants, as well as for any unclaimed property liability arising from unredeemed 2GO Vouchers.

As a condition of purchase, we reserve the right to send you administrative and promotional emails. We may also send you information regarding your purchases, as well as updates on the Website or Mobile Application and Service and Vouchers as well as other promotional offers. You can opt-out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences or you may write to us through the Help Center. Please see our Privacy Policy for details.

Any purchase of a Voucher is for your non-commercial, personal use only (although you may give the Voucher to someone else for their non-commercial, personal use).

You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher, or allow/encourage anyone else to do so.

Any attempt to redeem a Voucher contrary to these Terms of Sale may render a Voucher void at 2GO’s discretion.

The reproduction of a Voucher is prohibited.

The commercial trade of a Voucher is prohibited.

  1. Payments

Unless otherwise mentioned, all sales are final and non-refundable.

Cancellation Policy: If you were unable to redeem a 2GO voucher because of a merchant issue, or technical issue, or did not get what was promised, you may let us know before you redeem the voucher. Upon proper investigation, we will cancel the 2GO voucher and issue you a full credit on the website which can be used to purchase any other offers or items from 2GO.

Some exclusion may apply for tickets of shows, events and/or concerts and it will be mentioned clearly in the description of the offer/product page. Payments for these types are not refundable nor cancellable.

Refund Policy: Refunds are usually processed within 14 business days of the claim and may take up to 45 business days to complete. Proper verification and investigation will be done before processing any types of refund. Refunds are processed only by the same payment method used for the order by the customer.

  1. User Discussion Lists and Forums

The Operators may, but are not obligated to, monitor or review any areas on the Website where users transmit or post communications or communicate solely with each other, including but not limited to user forums and email lists, and the content of any such communications. The Operators, however, will have no liability related to the content of any such communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. The Operators may edit or remove content on the Website at their discretion at any time.

  1. Use of Personally Identifiable Information

Information submitted to the Website is governed according to the 2GO’s current Privacy Policy and the stated license on this website.

You agree to provide true, accurate, current, and complete information when registering with the Website. It is your responsibility to maintain and promptly update this account information to keep it true, accurate, current, and complete. If you provides any information that is fraudulent, untrue, inaccurate, incomplete, or not current, or we have reasonable grounds to suspect that such information is fraudulent, untrue, inaccurate, incomplete, or not current, we reserve the right to suspend or terminate your account without notice and to refuse any and all current and future use of the Website.

Although sections of the Website may be viewed simply by visiting the Website, in order to access some Content and/or additional features offered at the Website, you may need to register as a member. If you create an account on the 2GO, you may be asked to supply your name, email, phone number, address, a User ID and password. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur in connection with your password or account. You agree to immediately notify us of any unauthorized use of either your password or account or any other breach of security. You further agree that you will not permit others, including those whose accounts have been terminated, to access the Website using your account or User ID. You grant 2GO and all other persons or entities involved in the operation of the Website the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Website and in the provision of services to you. 2GO cannot and do not assume any responsibility or liability for any information you submit, or your or third parties’ use or misuse of information transmitted or received using website. To learn more about how we protect the privacy of the personal information in your account, please visit our Privacy Policy.

  1. Identification 

You agree to defend, indemnify and hold harmless the 2GO, it’s agents, vendors or suppliers from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or related to your use or misuse of the Website, including, without limitation, lost or stolen voucher, your violation of these Terms and Conditions, the infringement by you, or any other subscriber or user of your account, of any intellectual property right or other right of any person or entity.

  1. Termination

These Terms and Conditions of Use are effective until terminated by either party. If you no longer agree to be bound by these Terms and Conditions, you must cease use of the 2GO platform. If you are dissatisfied with 2GO, their content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the 2GO platform. 2GO reserves the right to terminate or suspend your access to and use of the platform, or parts of the platform, without notice, if we believe, in our sole discretion, that such use (i) is in violation of any applicable law; (ii) is harmful to our interests or the interests, including intellectual property or other rights, of another person or entity; or (iii) where the Operators have reason to believe that you are in violation of these Terms and Conditions of Use.

  1. WARRANTY DISCLAIMER

THE WEBSITE AND ASSOCIATED MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE OPERATORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. THE OPERATORS MAKE NO REPRESENTATIONS OR WARRANTY THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS, OR THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DO THE OPERATORS MAKE ANY REPRESENTATION OR WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE. THE OPERATORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE WEBSITE.

IN NO EVENT SHALL THE OPERATORS OR ANY OF THEIR AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION) ARISING OUT OF THE USE, MISUSE OF OR INABILITY TO USE THE WEBSITE, EVEN IF THE OPERATORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

YOU UNDERSTAND AND AGREE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF 2GO IS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA OR BUSINESS INTERRUPTION THAT RESULTS FROM THE DOWNLOAD OF CONTENT. THE OPERATORS SHALL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED OR ALLEGED TO HAVE BEEN CAUSED, DIRECTLY OR INDIRECTLY, BY THE INFORMATION OR IDEAS CONTAINED, SUGGESTED OR REFERENCED IN OR APPEARING ON THE WEBSITE. YOUR PARTICIPATION IN THE WEBSITE IS SOLELY AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE OPERATORS OR THROUGH THE OPERATORS, THEIR EMPLOYEES, OR THIRD PARTIES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.

LIABILITY LIMITATION. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, SHALL THE OPERATORS OR ANY OF THEIR AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO USER OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE WEBSITE OR FOR ANY INFORMATION OBTAINED THROUGH THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF THE OPERATORS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

THE OPERATORS’ TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS IN CONNECTION WITH THE WEBSITE WILL NOT EXCEED FIVE BANGLADESHI TAKA (৳5.00). USER AGREES AND ACKNOWLEDGES THAT THE FOREGOING LIMITATIONS ON LIABILITY ARE AN ESSENTIAL BASIS OF THE BARGAIN AND THAT THE OPERATORS WOULD NOT PROVIDE THE WEBSITE ABSENT SUCH LIMITATION.

  1. General

The Website is hosted in Bangladesh. The Operators make no claims that the Content on the Website is appropriate or may be downloaded outside of Bangladesh. Access to the Content may not be legal by certain persons or in certain countries. If you access the Website from outside Bangladesh, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The provisions of the UN Convention on Contracts for the International Sale of Goods will not apply to these Terms. A party may give notice to the other party only in writing at that party’s principal place of business, the attention of that party’s principal legal officer, or at such other address or by such other method as the party shall specify in writing. A notice shall be deemed given upon personal delivery or facsimile, or, if sent by certified mail with postage prepaid, 7 business days after the date of mailing, or, if sent by international overnight courier with postage prepaid, 10 business days after the date of mailing. If any provision herein is held to be unenforceable, the remaining provisions will continue in full force without being affected in any way. Further, the parties agree to replace such unenforceable provision with an enforceable provision that most closely approximates the intent and economic effect of the unenforceable provision. Section headings are for reference purposes only and do not define, limit, construe or describe the scope or extent of such section. The failure of the Operators to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit the Operators’ rights with respect to such breach or any subsequent breaches. Any action or proceeding arising out of or related to this Agreement or User’s use of the Website must be brought in the courts of Bangladesh, and you consent to the exclusive personal jurisdiction and venue of such courts. Any cause of action you may have with respect to your use of the Website must be commenced within one (1) year after the claim or cause of action arises. These Terms set forth the entire understanding and agreement of the parties, and supersedes any and all oral or written agreements or understandings between the parties, as to their subject matter. The waiver of a breach of any provision of this Agreement shall not be construed as a waiver of any other or subsequent breach.

  1. Links to Other Materials

The Website may contain links to sites owned or operated by independent third parties. These links are provided for your convenience and reference only. We do not control such sites and, therefore, we are not responsible for any content posted on these sites. The fact that 2GO’s offer such links should not be construed in any way as an endorsement, authorization, or sponsorship of that site, its content or the companies or products referenced therein, and 2GO reserves the right to note its lack of affiliation, sponsorship, or endorsement on the Website. If you decide to access any of the third-party sites linked to by 2GO, you do this entirely at your own risk. Because some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, 2GO cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

  1. Notification of Possible Copyright Infringement

In the event you believe that material or content published on the Website may infringe on your copyright or that of another, please contact us.