Privacy Policy

2GO Privacy Policy

Last Updated on May 27, 2023


At 2GO, we want to connect people through our online platforms and bring communities together. In this privacy policy, we tell you what information we receive from 2GO customers and merchants, and how we use it to connect consumers with businesses and continue to improve our services. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

      1. Scope of this Privacy Policy

    2GO (“2GO,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “2GO Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from 2GO users (“Users”), comprised of both 2GO customers (“Customers”) and 2GO merchants (including Merchant applicants) (“Merchants”). Beyond the Privacy Policy, your use of 2GO is also subject to our Terms of Service (

        1. Information We Collect

      When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing and billing address, phone number and/or other details to help you with your experience.

      For merchants, we additionally collect their direct deposit information and business information such as contact person’s name, email, phone number and/or other business data.

          1. How We Collect Information

        We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, contact Support, enter information on our site or provide us with feedback on our products or services.

            1. How We Use Your Information

          We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

          To personalize your experience and to allow us to deliver the type of content and product offerings in

          Which you are most interested.

          To improve our website in order to better serve you.

          To allow us to better service you in responding to your customer service requests.

          To administer a contest, promotion, survey or other site feature.

          To quickly process your transactions.

          To ask for ratings and reviews of services or products.

          To follow up with them after correspondence (live chat, email or phone inquiries).

              1. How We Protect Your Information

            Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We also use regular Malware Scanning.

            Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

            We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

            All payment transactions are processed through a Payment Gateway provider and are not stored or processed on our servers.

                1. Cookies

              Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

              We use cookies to:

              Help remember and process the items in the shopping cart.

              Understand and save user’s preferences for future visits.

              Keep track of advertisements.

              Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

              You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

              If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

                  1. Third-party Disclosure

                We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

                However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

                    1. Third-party links

                  Generally, at our discretion, we include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

                      1. Google

                    Google’s Analytics requirements can be summed up by Google’s Analytics Principles. They are put in place to provide a positive experience for users.

                    We use Google Analytics on our website.

                    Google, as a third-party vendor, uses cookies to serve ads on our site. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

                        1. Your Choices

                      Users can visit our site anonymously. To access certain information, purchase any item or input any data you need to create a 2GO account.

                      Email Subscriptions: You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the 2GO Platform. You will be notified of any Privacy Policy changes on our Privacy Policy Page.

                      Editing and Accessing Your Information: You can review and edit certain account information by logging in to your account settings (Merchants need to contact us to change any information related to the merchant account). If would like to terminate your 2GO account, please contact us through our Help Center with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the 2GO Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.

                          1. How does our site handle Do Not Track signals?

                        We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

                            1. Does our site allow third-party behavioral tracking?

                          Yes, we allow third-party behavioral tracking.

                              1. Fair Information Practices

                            The Fair Information Practices Principles form the backbone of privacy law in Bangladesh and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

                            In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

                            We will notify you via email within 7 business days.

                            We will notify the users via in-site notification within 7 business days.

                            We also agree to the fact that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

                                1. CAN SPAM Act

                              The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

                              We collect your email address and phone number in order to:

                              Send information, respond to inquiries, and/or other requests or questions

                              Process orders and to send information and updates pertaining to orders.

                              Send you additional information related to your product and/or service

                              Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

                              To be in accordance with CANSPAM, we agree to the following:

                              Not use false or misleading subjects or email addresses.

                              Identify the message as an advertisement in some reasonable way.

                              Include the physical address of our business or site headquarters.

                              Monitor third-party email marketing services for compliance, if one is used.

                              Honor opt-out/unsubscribe requests quickly.

                              Allow users to unsubscribe by using the link at the bottom of each email.

                              If at any time you would like to unsubscribe from receiving future promotional emails, you can email us at, or follow the instructions at the bottom of each email, and we will promptly remove you from all.

                                  1. Other

                                Data Security: We are committed to protecting the data of the 2GO community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

                                Children’s Privacy: 2GO is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our Help Center.

                                Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the 2GO Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the 2GO Platform, you are agreeing to this Privacy Policy and any updates we make to it.

                                    1. Contacting Us

                                  If there are any questions or comments regarding this privacy policy, your personal information, our use and sharing practices, or your consent choices please reach out by contacting our Help Center.